Services-Hunan China Railway Fifth New Heavy Industry

Excellent Service

Service is the new fiveCoreCompetitive advantage

Five new escort, worry-free

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Appreciation Letter

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Service scope

Service tenet

Our company adheres to the tenet of "creating value for customers", always prioritizing customer interests, always thinking for customers, constantly innovating and creating value for customers.

Service spirit

Integrity, professionalism, efficiency, speed: to better serve customers.
Our company has established a standard and standardized customer exhibition service system to provide customers with personalized services, striving to satisfy customers with comprehensive and meticulous services, and further enhance customers' confidence and recognition of our company.

Service commitment

Wholeheartedly, do our best: Service is the strength and commitment of the brand, and it is also the core competitiveness. Our company adheres to the corporate mission of "creating value for customers, seeking development for employees, and assuming social responsibilities", and has always adhered to the customer-centric corporate philosophy, creating a unique full-life-cycle service.

Excellent service team

Our company has a strong technical after-sales service teamAll service engineers are certified and have rich experience in crane technical support and service, and regularly receive training to improve their professional skills. Full process, all-weather,7*24 hours*365 daysWe provide consultation throughout the product usage process, create benefits for you, and protect you.

Five-star after-sales service system certification

Service hotline

0731-82720957

100 +

100+ technical service personnel

24 H

Achieve 365*24 all-time service

8 H

8H Rapid Response

Full life cycle service

Wuxin provides full life-cycle services for port machinery equipment, from pre-sales customized technical consultation and easy-to-maintain design to after-sales rapid response on-site support, comprehensive training, regular inspections, CMS system early warning, parts supply, and lifetime technical support. Worry-free equipment use for life.

Pre-sales After-sales

Professional Advice and Consultation, Customized Solutions

Wuxin's own port machinery research institute can, based on the different working conditions, ship types and sizes, water levels, loading and unloading efficiency, and other different needs of each project customer, provide customers with suggestions and personalized customized design services based on years of accumulated design experience, ensuring that Wuxin port machinery meets specific working conditions and requirements while having the best price-performance ratio, creating value for customers.

Easy-to-Maintain Design, Forewarned is Forearmed

Using a modular design architecture, core components such as electrical systems and hydraulic devices are designed as independent functional modules to achieve quick disassembly and replacement; sufficient maintenance space and user-friendly maintenance ports are reserved in key parts, allowing technicians to easily access all maintenance points.

Rapid Response

To ensure that customer issues are resolved quickly, we have established a rapid response and efficient after-sales service system, customer-centric, responding within 30 minutes and arriving on-site to solve problems within 1 hour. Empathetically, ensuring worry-free use for customers who choose Wuxin port machinery.

Professional training

Before delivery of each Wuxin port machine, we provide detailed training to operators, engineers, and maintenance teams to ensure that customers understand how to use the equipment scientifically and perform daily maintenance until the customer's operators are fully proficient.

Regular Inspections

Wuxin adopts a dedicated person-to-post visit method to conduct regular free on-site inspection services, investigating the daily use and maintenance of equipment and systems to ensure normal operation. At the same time, we carefully listen to users' opinions and suggestions on Wuxin products and after-sales service, continuously improving and innovating to make Wuxin port machinery better.

Wuxin Original Parts

1. Wuxin has established an Asia-Pacific parts supply center in Singapore. To better serve global customers, Wuxin will establish spare parts warehouses in the regions where cases are located and station after-sales engineers locally to provide after-sales service support, ensuring the rapid supply of various Wuxin original parts and consumables.

2. Wuxin will regularly dispatch technical engineers to provide skills training to users' operations.

3. Wuxin port machinery hasa traceable management system, with permanent identification reserved on the equipmentwith traceability of components and complete preservation of drawings. Even for spare part replacement needs after more than ten years of use, we can still promptly query and provide component drawings for spare part manufacturing and replacement.

Lifelong technical support

Since its establishment, Wuxin Port Machinery has always insisted on providing lifetime free technical support for each Wuxin port machine, ensuring that customers who purchase Wuxin port machinery can still receive continued technical assistance from Wuxin after the warranty period.

Fault Diagnosis Cloud Service System

Wuxin can provide a self-developed cloud monitoring system to help users perform remote fault diagnosis and early warning. When easily damaged parts of the crane are used, usage data can be obtained online and compared with the preset replacement cycle. When the preset time is reached, the system can automatically prompt. Through the preventive maintenance work list generated by the system, all prominent faults and routine preventive maintenance work can be warned.

Wuxin provides you with high-quality services

Full process, 24/7,7*24 hours*365 daysto provide you with product selection and all consultations during use, help you solve equipment problems in production, create benefits for you, and escort you.