Service & Support-Hunan China Railway Fifth New Heavy Industry

Exceptional Service

Service Stands as Wuxin's core competitive advantage.

Wuxin Safeguard | Worry-Free Operations

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Service & Support

Appreciation Letter

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Service Concept

Service Philosophy

We uphold "creating customer value" as our fundamental principle. Prioritizing client interests and proactively addressing needs, we drive continuous innovation to deliver unparalleled value.

Service Ethos

Integrity | Expertise | Efficiency | Agility
Our standardized service framework provides personalized solutions. Through comprehensive, meticulous support, we build enduring client confidence and loyalty.

Service Commitment

Wholehearted Dedication | Boundless Commitment
Service embodies our brand strength and promise. Aligned with our mission – "Creating Value for Customers | Developing Opportunities for Employees | Serving Social Responsibility" – we deliver unique lifecycle services centered on customer success.

Elite Service Team

Our certified technical engineers bring 10+ years of crane industry expertise. Supported by a Three-Tier Response Protocol and ongoing training, we provide 24/7/365 lifecycle support.

Hunan China Railway Wuxin Heavy Industry Co.,Ltd.

5-Star After-Sales Certification

Wuxin is certified for delivering efficient, professional, end-to-end service assurance.

Service Hotline

0731-82720028

100 +

100+ Technical Specialists

24 H

Achieve 365*24 all-time service

1 H

1H fast response

Full life cycle service

Wuxin delivers end-to-end port equipment support:
Pre-Sales: Customized engineering solutions
Post-Sales: 24/7 rapid response
Professional training & scheduled maintenance
Cloud diagnostics alert system
Global genuine parts supply
Lifetime technical support

Pre-sales After-sales

Professional customization, precise matching

Wuxin port crane research institute provides customized bulk-handling solutions and professional advice based on specific project requirements. We ensure precise equipment adaptation to unique operational conditions while maximizing efficiency and cost-effectiveness to continuously enhance customer operational value.

Professional Customization, Precision Matching

Preventive maintenance design concept

Featuring modular design with independently arranged core components and quick-disconnect couplings, our equipment provides spacious maintenance access areas to guarantee efficient, time-saving servicing operations.

Speed | Precision | Passion

Customer-centric 60-min response guarantee for uninterrupted operations.

Speed | Precision | Passion

Customer-centric 60-min response guarantee for uninterrupted operations.

Certified Training

Pre-delivery instruction for operators, engineers and maintenance teams covering:
▸ Scientific operation protocols
▸ Daily preservation techniques
▸ Mastery certification program

Dedicated Maintenance

Scheduled on-site inspections by certified technicians

Continuous service optimization through client feedback

Dedicated Maintenance

Scheduled on-site inspections by certified technicians Continuous service optimization through client feedback

Global Genuine Parts

1.Regional Warehouses: Nationwide hubs with technical crews
2.Traceability System: Permanent equipment IDs + archival records
3.Replacement Assurance: Authentic components guarantee

1.Regional Warehouses: Nationwide hubs with technical crews
2.Traceability System: Permanent equipment IDs + archival records
3.Replacement Assurance: Authentic components guarantee

Lifetime Support Commitment

Perpetual technical assistance for every machine since company inception.

Lifetime Support Commitment

Perpetual technical assistance for every machine since company inception.

Cloud Diagnostics

AI-powered remote monitoring featuring:
Wear-part tracking
Automated maintenance alerts
Failure prediction analytics

Wuxin Delivers Premium Service

Our full-process, round-the-clock 7 * 24 services encompass product selection guidance, operational consultations, and on-demand troubleshooting. We solve your equipment challenges, generate tangible benefits, and deliver proactive support throughout your production journey.